Title: Head of Banking Operations
Location: Victoria Island, South West Region, Nigeria
Job Description
Reports To: Chief Commercial Officer
Division: MoMo Payment Service Bank (MoMo PSB)
Mission:
Develop a customer relationship strategy, design processes, and provide support for internal and external Fintech customers, agents, and merchants. Ensure adherence to service level agreements (SLAs) and define tools for back office staff to meet objectives.
Description:
Define and execute the strategy for customer relationship excellence.
Contribute to the organization’s overall strategy.
Align tools and processes with the changing dynamics of internal and external ecosystems.
Implement best practices for the fraud desk, aligning with internal control and audit.
Provide support on set-up and operational issues for partner banks and financial institutions.
Support daily reconciliation of Finco Merchants and run reconciliation for specific system accounts.
Ensure effective risk management practices, including supervision of ECW permissions and access management.
Input into Products and Services Testing, Support, and Implementation.
Execute FinCo-wide transformation initiatives.
Implement risk mitigation and controls.
Prepare and share relevant Fintech reports for internal and external stakeholders.
Conform with technical and organizational measures for data security and confidentiality.
Assist the Data Protection Officer in responding to data subjects’ or regulators’ requests.
Report any actual or suspected data breach to the Data Protection Officer immediately.
Assist in developing and implementing a training plan for team skill development.
Manage resources in accordance with HR policy and legislation.
Education:
Degree or diploma in any related discipline or equivalent.
Postgraduate diploma or certificate in process management is advantageous.
Experience:
9-17 years of relevant experience, with at least 3 years in a senior managerial role related to customer service.
Experience in fintech, banking, or financial services preferred.
Experience working in a global or multinational enterprise with an understanding of emerging markets.
About Us:
Join MTN Nigeria and be part of a mission that delivers a bold new digital world to Nigeria. Our Y’ello family values its people as critical competitive assets. If you are passionate about working for a brand that invests in you while delivering the best value to those it serves, apply today!
Note: Eligible Females and People with Disabilities are encouraged to apply.
MTN Nigeria Communications Plc (MTN) does not ask for payment from applicants in any recruitment processes. MTN is not liable for fraudulent publication of job offers in its name. Report fraudulent activities to MTNN.ForensicServices@mtn.com.
By applying for this job, you confirm completion of the job application privacy notice on MTN Nigeria job site (https://www.mtn.ng/career/).
HOW TO APPLY THE MTN HEAD OF BANKING OPERATIONS
To apply, CLICK HERE.
To apply for other Current Jobs , grant ,loan or scholarship, CLICK HERE
