IT Assistants Recruitment at the Economic Community of West African States (ECOWAS) – 6 Openings
Date Posted: Tuesday, March 25, 2025
The Economic Community of West African States (ECOWAS) is a regional intergovernmental organization comprising fifteen West African nations. Established on May 28, 1975, through the signing of the Treaty of Lagos, its primary objective is to foster economic integration and cooperation across member states.
ECOWAS is currently seeking qualified candidates to fill the following position:
Job Title: IT Assistant
Job Code: 20003540, 20000168, 20000185
Location: Abuja, Nigeria
Institution: ECOWAS Commission
Grade: G4/G5/G6
Department: Internal Services
Directorate: Directorate of Information and Technology Services
Employment Type: Permanent
Reporting Line: As Assigned
Supervisory Role: None
Position Overview
Under the guidance of an assigned supervisor, the IT Assistant will provide technical support to both internal and external users. The selected candidate will be responsible for installing, configuring, and maintaining ECOWAS’ IT and computer network systems, ensuring their efficiency and security. The role also encompasses supporting computer operations, managing user access, resolving technical issues, and assisting in the maintenance of databases and digital infrastructure.
Key Responsibilities
- Conduct diagnostic testing on personal computers and peripherals to determine software or hardware-related issues.
- Serve as the first point of contact for IT-related inquiries, ensuring effective resolution of user concerns.
- Maintain an organized filing system for quick access to technical documents.
- Assist in upgrading and maintaining both software and hardware infrastructure.
- Optimize PC performance through regular maintenance and system updates.
- Support the maintenance of internet services, firewalls, and telephone systems.
- Configure, install, and troubleshoot computer hardware, software, networks, and peripherals.
- Provide fundamental technical support, including repairs and preventive maintenance for IT equipment such as microcomputers, printers, and storage devices.
- Assist in deploying secure email systems, domain name servers (DNS), and data protection solutions.
- Investigate patterns in service requests to improve problem-resolution strategies.
- Facilitate technical training sessions for end-users when necessary.
- Provide after-hours technical support when required.
- Research and recommend new technology solutions to enhance IT service delivery.
- Monitor service desk tickets to identify recurring technical issues and areas for process improvement.
- Maintain up-to-date records and documentation regarding IT policies and procedures.
- Collaborate with team members to ensure seamless IT operations within the ECOWAS framework.
- Perform any other IT-related tasks as assigned by the supervisor.
Qualifications and Experience
- A Brevet de Technicien Supérieur (BTS), Ordinary National Diploma (OND), or an equivalent qualification in Computer Science, Computer Engineering, or a related discipline from a recognized institution.
- At least five (5) years of progressive work experience in IT infrastructure management, network administration, and technical support.
- Proficiency in Windows and Linux operating systems, as well as Active Directory implementation.
- Experience with Storage Area Networks (SAN), Direct-Attached Storage (DAS), and Network-Attached Storage (NAS) solutions.
- Hands-on experience with VoIP, intrusion detection systems, vulnerability assessment tools, and network traffic analysis.
- Knowledge of TCP/IP networking protocols, VPN setup, and remote system administration.
- Familiarity with cybersecurity best practices and methods for securing IT infrastructure.
- Understanding of open-source and proprietary network security management tools.
- Competency in Cisco networking technologies, including routers, switches, firewalls, and VPN concentrators.
- Prior experience in virtual infrastructure management for business continuity purposes.
- Ability to develop and document IT procedures and process improvements.
Age Requirement
- Applicants must be below 50 years old at the time of application.
- This requirement does not apply to internal candidates.
ECOWAS Core Competencies
- Ability to clearly explain organizational rules, standards, and expectations to ensure compliance.
- Strong teamwork and collaboration skills to achieve group objectives.
- Commitment to personal career development and professional growth.
- Capability to build knowledge-sharing networks within the organization.
- Proficiency in customer service and problem-solving within an IT support environment.
- Awareness of gender equality, diversity management, and inclusive workplace practices.
- Strong organizational and time-management skills, with the ability to prioritize tasks effectively.
- Advanced written and verbal communication skills in one of ECOWAS’ official languages (English, French, or Portuguese); knowledge of additional languages is an advantage.
Work Environment at ECOWAS
ECOWAS is committed to promoting a workplace that values gender equality, diversity, integrity, and work-life balance. We encourage women, individuals from ethnic minorities, indigenous populations, persons with disabilities, and other underrepresented groups to apply. The organization actively fosters an inclusive environment where all employees can thrive professionally.
Salary and Benefits
- Annual Salary Range:
- UA 20,166.30 / USD 31,818.39
- UA 25,527.53 / USD 40,277.34
- UA 30,178.98 / USD 47,616.39
Application Deadline
April 21, 2025
How to Apply
Qualified candidates should submit their applications via email to: b52itassistant@ecowas.int
Subject Line: IT Assistant – [Job Code]
Click the link below to download the official application form: [Download Application Form (Docx)]
Important Notes
- All shortlisted candidates will be subject to background checks and reference verification.
- ECOWAS does not charge any fees for recruitment applications, processing, training, interviews, or assessments.
- Applicants should disregard any request for financial details or payments related to this recruitment process.
