Information Communication Technology Associate, G6, FT, Abuja, Nigeria #21549
UNICEF: Transforming Lives in Difficult Circumstances
UNICEF operates in some of the toughest environments around the world, reaching the most vulnerable children. Its mission is to save lives, protect children’s rights, and help them reach their full potential. With operations in over 190 countries and territories, UNICEF strives daily to create a better future for every child, everywhere.
For Every Child, a Promise Fulfilled
In Nigeria, UNICEF addresses complex humanitarian and developmental issues by working closely with governments, civil society, families, and children to safeguard their rights. As one of UNICEF’s largest country offices, Nigeria showcases the organization’s unwavering commitment to improving children’s lives. Learn more about UNICEF’s work in Nigeria by visiting UNICEF Nigeria.
Our Mission and Your Role
UNICEF’s mission is to advocate for the rights of every child worldwide through its programs, policies, and operations. The organization’s equity-based approach prioritizes reaching the most marginalized children and families, transforming the universal vision of children’s rights into measurable outcomes.
Equity ensures that every child has the opportunity to survive, grow, and thrive without discrimination. Research shows that prioritizing the health, education, and safety of disadvantaged populations not only improves individual lives but also strengthens long-term social and economic stability.
By championing fair opportunities, UNICEF supports the principles of the Convention on the Rights of the Child, fostering development and equality across the globe.
Make a Difference as an ICT Associate
As an Information and Communications Technology (ICT) Associate, you will play a crucial role in ensuring the smooth operation of UNICEF’s ICT systems. Your responsibilities will include maintaining ICT infrastructure, troubleshooting user issues, and supporting communication technologies critical to achieving UNICEF’s mission.
Key Responsibilities
1. General ICT and Office Support
- Respond to and manage ICT service requests, logging and resolving issues.
- Track and resolve ICT incidents using service management systems.
- Facilitate virtual conferences using ICT and audiovisual tools.
- Maintain ICT inventory, documentation, and manuals; assist in managing ICT equipment.
- Configure VHF radios and manage IP settings for end users.
- Provide network and infrastructure support.
- Assist users with SharePoint site access and design updates.
- Oversee decommissioning and proper disposal of outdated ICT equipment.
- Supervise preventive and corrective maintenance of ICT assets.
2. Routine ICT Administration
- Install, configure, and maintain hardware, software, and ICT systems.
- Support network infrastructure and monitor its functionality.
- Offer second-level support to troubleshoot technical issues.
- Generate system performance reports.
- Train users on ICT tools, processes, and policies.
Eligibility Requirements
Education
- Completion of secondary education, with additional training in Computer Science, Information Systems, Telecommunications, or Engineering.
- Certification in ITIL Foundation or equivalent in customer support is an asset.
Experience
- A minimum of six years of experience in IT problem-solving and technical support.
- Proven expertise in managing IT services, applications, and diagnostic tools.
- Hands-on experience in customer support, with knowledge of multiple IT platforms and applications.
Languages
- Fluency in English is required.
- Knowledge of a second UN language or a local language is an advantage.
Core Values and Competencies
At UNICEF, the values of Care, Respect, Integrity, Trust, and Accountability (CRITA) guide all our work.
Core Competencies
- Building and sustaining partnerships.
- Demonstrating self-awareness and ethical behavior.
- Achieving results with a focus on impact.
- Innovating and embracing change.
- Managing complexity and ambiguity.
- Strategic thinking and action.
- Collaborating effectively with colleagues and stakeholders.
- Leading and supporting teams.
Learn more about UNICEF’s Competency Framework.
Why Join UNICEF?
UNICEF is committed to diversity and inclusion, welcoming candidates from all backgrounds, including women and individuals with disabilities. As an equal-opportunity employer, UNICEF provides flexible work arrangements, paid parental leave, breastfeeding breaks, and reasonable accommodations for employees with disabilities.
UNICEF upholds a strict zero-tolerance policy for misconduct, including exploitation, harassment, abuse of authority, and discrimination. Employees are expected to adhere to UNICEF’s ethical standards and undergo rigorous background checks.
By joining UNICEF, you’ll contribute to a global mission that creates opportunities for children to thrive.
