Economic Community of West African States (ECOWAS) Recruitment Notice
The Economic Community of West African States (ECOWAS) is a regional organization consisting of fifteen West African nations. Established on May 28, 1975, through the Treaty of Lagos, ECOWAS aims to foster economic cooperation and integration among its member states.
Position Available
Job Title: Operations Officer, Infrastructure & Maintenance Officer
Job Code: 20000162
Location: Abuja, Nigeria
Organization: ECOWAS Commission
Grade: P5
Employment Type: Permanent
Department: Internal Services
Reports to: Director, Information Technology Services
Supervises: Systems Administrator
Role Overview
The Infrastructure & Maintenance Officer is responsible for overseeing and ensuring the seamless functionality of front-end and back-end office applications at the ECOWAS Commission. Reporting directly to the Director of Information Technology Services, the role involves maintaining and enhancing IT infrastructure, ensuring security compliance, and implementing operational policies to mitigate risks. The officer will also oversee business continuity planning, vendor management, and IT service delivery using ITIL best practices.
Key Responsibilities
- Ensure the availability and reliability of business systems, providing real-time system status updates to key stakeholders.
- Lead the development and implementation of business continuity strategies, including disaster recovery planning and risk management.
- Manage wide-area network (WAN) operations, ensuring efficient load balancing and uptime.
- Supervise the implementation of cybersecurity measures, addressing vulnerabilities and enhancing data security.
- Oversee daily monitoring and maintenance of IT infrastructure to ensure consistent and secure access to ECOWAS technological resources.
- Administer backup solutions and disaster recovery strategies for critical systems.
- Ensure security compliance through firewall configuration, software updates, and encryption protocols.
- Direct the deployment and maintenance of hardware, software, and network infrastructure.
- Develop business case justifications and cost-benefit analyses for IT projects.
- Manage IT service desk operations, ensuring timely resolution of user requests.
- Collaborate with the Corporate Security Team to integrate security frameworks into IT operations.
- Define service-level agreements (SLAs) and project milestones, ensuring resource allocation aligns with business needs.
- Oversee regulatory compliance efforts, including internal security audits and risk assessments.
- Manage IT operational and strategic planning, ensuring alignment with organizational objectives and budgetary guidelines.
- Provide leadership in cloud computing strategies (IAAS, PAAS, SAAS), optimizing IT investments.
- Train and mentor IT personnel, fostering professional growth and knowledge-sharing.
- Monitor cloud service usage and costs, ensuring budget adherence and efficiency.
- Lead vendor negotiations and manage outsourced IT services.
- Ensure compliance with ECOWAS governance, safety, and ethical standards.
Qualifications and Experience
- Master’s degree in a relevant technology-related field such as Computer Science or Information Systems from a recognized institution.
- A minimum of 10 years of progressive experience in IT infrastructure planning, development, and operations, including 5 years in a supervisory role.
- Expertise in enterprise IT systems, cloud computing, and cybersecurity frameworks.
- Demonstrated experience in developing and implementing IT policies and security standards.
- Strong knowledge of ICT industry benchmarks and performance management methodologies.
- Familiarity with program management certifications (e.g., PgMP, MSP) is an added advantage.
Age Requirement
- Applicants must be under 50 years old, except for internal candidates.
Key Competencies
- Ability to lead projects and align IT strategies with organizational objectives.
- Strong leadership skills with the ability to motivate and manage teams effectively.
- Expertise in risk management, regulatory compliance, and security frameworks.
- Excellent problem-solving abilities with a strategic approach to IT infrastructure challenges.
- Strong communication skills, capable of delivering technical insights to non-technical stakeholders.
- Ability to manage multi-national, multi-cultural teams and foster collaboration across departments.
- Proficiency in at least one of the ECOWAS official languages (English, French, or Portuguese).
Salary & Benefits
- Annual Salary: UA 66,123.98 (Approx. USD 104,330.42).
Application Process
Closing Date: April 21, 2025
Interested candidates should send their applications to: b52operateinfrasandmainten@ecowas.int, using the job title as the subject line.
Click here to download the application form (Docx).
Important Notes
- ECOWAS does not charge any fees for recruitment, processing, training, or interviews.
- Applicants’ backgrounds will be verified as part of the selection process.
- Shortlisted candidates may be required to undergo a written test and competency-based interview.
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