Senior Associate, Settlements
Location: Lekki, Lagos
Department: Global Operations
Employment Type: Full-Time
About Flutterwave
Flutterwave was established with the vision of enabling every African to participate and succeed in the global economy. To fulfill this mission, we have developed a reliable payment infrastructure that empowers both individuals and businesses—across Africa and globally—to make and receive payments seamlessly, without borders.
The Role
We are looking for an exceptional Senior Associate, Settlements to join our Global Operations team. This critical position will ensure accurate and timely processing of settlements and efficient handling of chargeback disputes. The ideal candidate will play a significant role in maintaining operational excellence and supporting key processes related to transactions and risk management.
Key Responsibilities
Merchant Settlements
- Oversee daily, weekly, and monthly reconciliation and settlement processes for merchants.
- Verify and approve transaction details, ensuring they align with internal policies and standards.
- Manage multiple merchant accounts and transactions with precision on a daily basis.
Chargeback Management
- Stay updated on chargeback regulations and processes across various payment networks and regions.
- Investigate and resolve chargeback disputes promptly while adhering to relevant guidelines to maximize successful outcomes.
- Develop strategies to minimize chargeback occurrences and fraud risks by monitoring transactions and identifying anomalies.
Stakeholder Communication
- Act as the primary liaison for internal teams, including customer support, sales, and product teams, to address settlement inquiries.
- Collaborate with external stakeholders such as banks, payment networks, and regulatory bodies to resolve settlement issues and maintain compliance.
Risk Management and Compliance
- Implement robust risk controls and operational procedures to reduce fraud and meet regulatory standards.
- Maintain detailed reports on fraud incidents and related data analyses.
Reporting and Analysis
- Prepare and present regular reports on settlement performance metrics, chargeback trends, and refund statistics to support decision-making.
- Analyze transaction data to identify patterns, inefficiencies, and opportunities for process enhancement.
- Provide detailed insights into fraudulent versus service-related chargebacks and suggest actionable improvements.
Process Improvement
- Lead initiatives to optimize settlement and chargeback workflows, driving efficiency and resource allocation.
- Identify and implement automation and technological enhancements to improve operational performance.
Required Skills and Qualifications
- Bachelor’s degree in Business Administration, Finance, or a related discipline (advanced degrees are a plus).
- At least 5 years of experience in settlements and chargeback management within the payments industry.
- Expertise in payment processing systems, settlement operations, and chargeback regulations.
- Strong analytical capabilities to interpret complex data and deliver actionable insights.
- Excellent communication skills and the ability to work effectively with both internal and external stakeholders.
- Proven leadership skills with the ability to inspire and guide teams towards achieving exceptional outcomes.
- Detail-oriented and highly organized, with a commitment to accuracy and efficiency.
- Proficiency in relevant tools, including payment platforms, CRM systems, and advanced Excel for data handling and reporting.
- Experience in client engagement and project management.
- A collaborative team player who can manage multiple priorities effectively.
What Makes This Role Exciting
- You are deeply curious about the intersection of payments and technology.
- You thrive in understanding complex customer requirements and delivering innovative solutions.
- You enjoy working with cross-functional teams to transform ideas into actionable outcomes.
- You excel at balancing proactive and reactive responsibilities.
- You are self-motivated, goal-oriented, and passionate about process improvement.
- You are adept at fostering relationships across all levels of an organization, from executives to engineers.
If this role excites you and aligns with your career goals, we invite you to join us at Flutterwave and be part of a team that is transforming the global payment landscape!
