About FirstBank
First Bank of Nigeria Limited, commonly known as FirstBank, stands as the country’s foremost financial institution in terms of total assets and gross revenue. With an extensive customer base exceeding 10 million active accounts, FirstBank operates a robust nationwide network comprising over 750 branches. These branches offer a diverse suite of retail and corporate banking services tailored to meet the financial needs of individuals, businesses, and institutions.
In addition to its strong domestic presence, FirstBank has established an impressive international footprint. Its global operations include subsidiaries such as FBN Bank (UK) Limited, with branches in both London and Paris. Across the African continent, FirstBank operates through its subsidiaries in several countries including the Democratic Republic of Congo (FBNBank DRC), Ghana, Gambia, Guinea, Sierra Leone, and Senegal. It also maintains representative offices in key global cities—Johannesburg (South Africa), Beijing (China), and Abu Dhabi (UAE)—to facilitate international banking services and partnerships.
Career Opportunity: Join Our Team
We are currently seeking a qualified and experienced professional to occupy the strategic role of:
Job Title: Head, E-Business & Operations Control
Job Reference ID: 1402
Location: Lagos, Nigeria
Employment Type: Full-time
Role Overview
The Head of E-Business & Operations Control will lead the strategic planning, execution, and monitoring of internal control systems across our e-Business platforms. This role is critical to ensuring compliance, preventing fraud, and maintaining operational integrity across all electronic banking products and settlement processes.
Key Responsibilities
- Design and implement effective internal control measures for e-Business operations and electronic payment platforms.
- Define policies and protocols for the secure management of card payment systems and digital applications, including VISA, MasterCard, and Verve.
- Establish standard methodologies for identifying, documenting, and reporting control breaches and system weaknesses.
- Develop, document, and seek management approval for internal control policies related to e-payments and digital transaction processes.
- Collaborate with the Information Technology Department to embed preventive control mechanisms into all e-payment platforms and digital applications.
- Engage with card networks (such as VISA, MasterCard, Interswitch) to align internal controls with industry standards and resolve compliance issues.
- Interface with transaction switches and payment processors to investigate and resolve suspected fraudulent or irregular transactions.
- Partner with key departments within the bank to drive the automation of control functions, thereby improving monitoring efficiency and compliance checks.
- Establish clear escalation procedures to ensure that unresolved control issues are reported promptly to senior management.
- Oversee the timely resolution of anomalies in e-payment settlement accounts and coordinate with relevant units including Legal, E-Business, Transaction Banking, and Product Operations for compliance with regulatory standards.
- Monitor and ensure prompt resolution of flagged control exceptions and ensure proper follow-up on outstanding issues.
- Collaborate with stakeholders in the planning and implementation of secure controls within alternative banking channels and electronic payment systems.
- Provide leadership, mentorship, and administrative supervision for the control team.
- Safeguard all sensitive information handled by the team in accordance with data security protocols.
- Ensure strict adherence to the guidelines outlined in the Bank’s Information Security Handbook.
Qualifications and Experience
Educational Background:
- A minimum of a bachelor’s degree in a quantitative or numerically-oriented field such as Accounting, Finance, Economics, Engineering, or Mathematics.
- A professional certification such as Certified Information Systems Auditor (CISA) is highly desirable and considered an added advantage.
Professional Experience:
- A minimum of 10 years of progressive experience in internal control, particularly within the domains of electronic banking, transaction services, and digital payment settlement systems.
Application Deadline:
All applications must be submitted no later than 22nd May, 2025 by 4:11 PM.
How to Apply
Qualified candidates who meet the requirements and are interested in joining a forward-thinking institution are encouraged to apply online using the link provided below:
