Customer Success Representative (Zamfara State)
Zamfara, Nigeria
Who We Are
Moniepoint is a comprehensive financial platform in Africa, designed to provide businesses and their customers with seamless payment solutions, banking, credit, and management tools. In 2023, we processed $182 billion and became Nigeria’s leading merchant acquirer.
What We Do
At Moniepoint, we are committed to creating customer-focused solutions that transform industries. Our diverse range of products offers businesses essential services, including credit and overdrafts. We use artificial intelligence and data-driven insights to inform our decisions, backed by best practices that support business growth and efficiency.
Interested in why Moniepoint is a great place to work? Discover how we foster innovation, teamwork, and professional growth.
About the Role
As a Customer Success Representative, your primary responsibility will be to build and maintain strong customer relationships to boost retention and reduce churn. You will be the first point of contact for customers, advocating on their behalf and working with internal teams to resolve issues promptly. You will also analyze customer feedback and logs to suggest improvements for enhancing their experience.
Location: Zamfara State (Hybrid Contract)
What You’ll Do
In this role, you will:
- Identify and understand customer needs to ensure satisfaction.
- Establish long-term, trusting relationships with customer accounts through transparent and open communication.
- Provide accurate and comprehensive information using the appropriate tools and methods.
- Achieve personal and team sales targets and meet call handling goals.
- Address customer complaints, offering suitable solutions and alternatives within set timeframes, and follow up to ensure resolution.
- Maintain detailed records of customer interactions and process customer accounts.
- Adhere to communication protocols, guidelines, and policies.
- Go the extra mile to ensure a positive customer experience.
What You’ll Need to Succeed
To excel in this role, you should have:
- A Bachelor’s Degree or its equivalent.
- Proven experience in customer support or as a Client Service Representative.
- Strong phone communication skills and excellent listening abilities.
- Familiarity with CRM systems and customer service practices.
- A customer-first attitude, with the ability to adapt to diverse personalities.
- Exceptional communication and presentation skills.
- The ability to multitask, prioritize, and manage time efficiently.
- Residency in Zamfara State, Nigeria.
Key Performance Indicators
Your success will be measured by:
- Customer satisfaction and experience.
- Accurate and timely logging of support requests.
- Efficient issue resolution and response time.
What We Offer
- Culture: We prioritize the well-being of every team member and value inclusivity, respect, and mutual support. Everyone’s voice is heard and valued here.
- Learning Opportunities: We promote a learning environment with regular training, knowledge sharing, and technical discussions.
- Compensation Package: You’ll enjoy a competitive salary, pension, health insurance, stock options, an annual bonus, and other benefits.
Our Hiring Process
- A preliminary phone call with a recruiter.
- An interview with the hiring team.
- A final interview with a member of our executive team.
Moniepoint Inc. is an equal-opportunity employer. We embrace diversity and are committed to fostering an inclusive environment for all employees and candidates.
Ready to make a difference? Apply today!
