Customer Success Representative (Yobe State)
Yobe, Nigeria
Who We Are
Moniepoint is a leading financial platform in Africa, designed to provide businesses and their customers with seamless solutions for payments, banking, credit, and management. In 2023, we processed transactions worth $182 billion, positioning us as Nigeria’s largest merchant acquirer.
What We Do
At Moniepoint, we prioritize creating customer-centric solutions that redefine industry standards. Our range of products includes essential services like credit and overdrafts, all supported by advanced technology and data-driven strategies. With a blend of artificial intelligence and best practices, we ensure efficient and effective support for businesses.
Want to learn more about why Moniepoint is a great place to work? Explore how we foster innovation, collaboration, and professional growth.
About the Role
As a Customer Success Representative, your primary responsibility is to build and nurture strong customer relationships to drive loyalty and retention. You will serve as the first point of contact for customers, advocating for their needs and collaborating with internal teams to resolve issues promptly. Additionally, you’ll identify ways to enhance the customer experience through analysis and feedback.
Location: Yobe State (Hybrid Contract)
Key Responsibilities
In this role, you will:
- Identify and address customer needs to deliver a positive experience.
- Build trust and maintain open communication with customer accounts.
- Provide accurate and complete information using the appropriate tools.
- Meet individual and team sales targets and call-handling goals.
- Resolve customer complaints efficiently and follow up to ensure satisfaction.
- Maintain detailed records of customer interactions and manage customer accounts.
- Adhere to communication guidelines, policies, and procedures.
- Go the extra mile to engage and support customers effectively.
What You Need to Succeed
We are looking for candidates who have:
- A Bachelor’s Degree or equivalent qualification.
- Proven experience in customer support or as a Client Service Representative.
- Strong phone communication skills and active listening abilities.
- Familiarity with CRM systems and best practices.
- A customer-focused mindset with the ability to adapt to different personalities.
- Excellent communication and presentation skills.
- Strong multitasking, prioritization, and time management abilities.
- Residency in Yobe State, Nigeria.
Key Performance Indicators
Success in this role will be measured by:
- Customer satisfaction levels.
- Accurate and timely logging of support requests.
- Speed and efficiency in resolving customer issues.
What We Offer
- Culture: We prioritize our team’s well-being and create an environment where every opinion matters, and everyone’s voice is heard. We value respect, collaboration, and mutual support.
- Learning Opportunities: A culture of continuous learning with training programs, knowledge sharing, and technical discussions.
- Compensation Package: Competitive salary, pension, health insurance, employee stock options, annual bonuses, and other benefits.
Our Hiring Process
- An initial phone conversation with a recruiter.
- An interview with the hiring team.
- A final interview with a member of our executive team.
Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to fostering an inclusive and supportive workplace for all employees and applicants.
Ready to make an impact? Apply today!
