Customer Success Representative (Taraba State)
Taraba, Nigeria
About Moniepoint
Moniepoint is a comprehensive financial platform designed to empower African businesses and their customers with seamless solutions for payments, banking, credit, and management. In 2023 alone, we facilitated $182 billion in transactions, making us the largest merchant acquirer in Nigeria.
Our Mission
At Moniepoint, our focus is on creating customer-driven solutions that transform industries. We offer a variety of essential services for businesses, including credit and overdrafts, using advanced technology and data to support our operations. Our approach blends artificial intelligence with best practices to provide exceptional service and results.
Want to know why Moniepoint stands out as a great workplace? Discover how we foster innovation, teamwork, and growth in everything we do.
About the Role
The Customer Success Representative is responsible for fostering strong relationships with customers to ensure satisfaction, loyalty, and retention. By acting as the primary contact for customers, this role ensures quick resolution of issues and works with internal teams to enhance the overall customer experience. The ultimate goal is to maximize customer lifetime value while minimizing churn.
Location: Taraba State (Hybrid Contract)
Key Responsibilities
As a Customer Success Representative, your tasks will include:
- Identifying and addressing customer needs to deliver an exceptional experience.
- Building trust and maintaining open communication with customer accounts.
- Providing accurate, comprehensive information using the appropriate tools and methods.
- Meeting personal and team sales targets as well as call-handling benchmarks.
- Resolving customer complaints promptly and following up to ensure satisfaction.
- Maintaining detailed records of customer interactions, processing accounts, and managing documents.
- Adhering to communication guidelines, policies, and procedures.
- Going above and beyond to engage and support customers.
Qualifications
To excel in this role, you should have:
- A Bachelor’s Degree or equivalent.
- Proven experience in customer support or as a Client Service Representative.
- Strong phone communication and active listening skills.
- Familiarity with CRM tools and practices.
- A customer-focused approach with the ability to adapt to different personalities.
- Excellent communication and presentation abilities.
- Strong multitasking, prioritization, and time management skills.
- Residency in Taraba State, Nigeria.
Performance Metrics
Your success in this role will be measured by:
- Customer satisfaction scores.
- Accurate logging of all support requests (no missed requests).
- Timely resolution of customer issues.
Why Join Us?
- Culture: We prioritize our people by fostering an inclusive environment where everyone’s voice matters. Respect, collaboration, and support are at the core of our values.
- Learning Opportunities: We provide continuous learning and development through training, knowledge sharing, and technical discussions.
- Compensation Package: Attractive salary, pension, health insurance, employee stock options, annual bonuses, and additional benefits.
Our Hiring Process
- A preliminary call with a recruiter.
- An interview with the hiring team.
- A final discussion with a member of our executive team.
Moniepoint Inc. is an equal-opportunity employer that celebrates diversity and is committed to creating an inclusive environment for all employees and applicants.
Ready to make an impact? Apply now!
