Customer Success Representative (Kebbi State)
Location: Kebbi, Nigeria
About Us
Moniepoint is Africa’s leading financial platform, offering businesses and their customers a seamless suite of payment, banking, credit, and management tools. In 2023 alone, we processed $182 billion, making us Nigeria’s top merchant acquirer.
Our Mission
At Moniepoint, we prioritize our customers by creating innovative solutions that transform the financial landscape. Our range of services, including credit and overdraft options, supports businesses of all sizes. Through the use of advanced technology, artificial intelligence, and data-driven strategies, we deliver exceptional services and enhance business operations.
Why Work With Us?
Discover how we foster innovation, teamwork, and personal growth. Moniepoint is a dynamic workplace where your contributions make a difference.
About the Position
As a Customer Success Representative, you will play a key role in building and maintaining strong relationships with our clients, ensuring their satisfaction and loyalty. You’ll serve as the primary contact for customer inquiries, advocate for their needs within the organization, and collaborate with various teams to resolve issues quickly. Additionally, you’ll analyze customer feedback to continually improve the overall experience.
Employment Type: Hybrid Contract
Location: Kebbi State
Key Responsibilities
- Identify and address customer needs to ensure satisfaction.
- Foster trust and long-term relationships through effective communication.
- Provide accurate and detailed information using appropriate tools and channels.
- Meet individual and team sales targets and call handling objectives.
- Resolve customer complaints by offering timely solutions and follow up to ensure resolution.
- Maintain detailed records of customer interactions and account activities.
- Follow established communication guidelines and organizational policies.
- Go above and beyond to engage and assist customers.
What You’ll Need to Succeed
- A bachelor’s degree or equivalent qualification.
- Proven experience in customer support or as a client service representative.
- Strong communication and active listening skills, especially over the phone.
- Familiarity with CRM tools and customer service practices.
- A customer-first mindset with the ability to adapt to different personalities.
- Excellent multitasking, prioritization, and time management skills.
- Must be a resident of Kebbi State, Nigeria.
Performance Metrics
- High levels of customer satisfaction.
- Accurate and thorough logging of customer requests.
- Swift resolution of customer issues.
What We Offer
- Culture: A supportive work environment where every voice matters, and team members genuinely care for each other.
- Growth: Opportunities for continuous learning and development through training, knowledge sharing, and technical discussions.
- Benefits: Competitive salary, pension, health insurance, annual bonuses, stock options, and other perks.
Hiring Process
- Initial phone screening with a recruiter.
- Interview with the hiring team.
- Final interview with an executive team member.
Moniepoint is committed to diversity and inclusion, creating an environment where everyone feels valued and respected.
