Customer Success Representative (Gombe State)
Location: Gombe, Nigeria
About Us
Moniepoint is a comprehensive financial platform in Africa, enabling businesses and their customers to benefit from smooth payment solutions, banking services, credit facilities, and management tools. In 2023, we facilitated transactions worth $182 billion, making us the largest merchant acquirer in Nigeria.
Our Mission
At Moniepoint, we prioritize customer-centric solutions that redefine industry standards. Our range of services, including credit and overdraft options, is tailored to support business growth. By combining advanced technology, data-driven practices, and artificial intelligence, we deliver exceptional outcomes and support to our clients.
Why Choose Moniepoint?
We’re committed to fostering a workplace culture rooted in innovation, collaboration, and growth. Learn how we empower our teams and create an inspiring work environment.
The Role
As a Customer Success Representative, your main objective is to build and maintain strong relationships with customers, ensuring their satisfaction and loyalty. You will act as the first point of contact for customer inquiries, advocate for their needs internally, and collaborate with teams to resolve issues efficiently. Additionally, you will analyze customer interactions to enhance their experience and minimize churn.
Employment Type: Hybrid Contract
Location: Gombe State
Key Responsibilities
- Understand and address customer needs to deliver exceptional service.
- Establish and nurture strong relationships with customers through open communication.
- Provide precise and comprehensive information using the appropriate tools and channels.
- Achieve customer service targets and call handling objectives.
- Resolve customer complaints by offering timely and effective solutions, ensuring follow-up until resolution.
- Maintain accurate records of customer interactions and account details.
- Adhere to communication guidelines and organizational policies.
- Go the extra mile to actively engage and support customers.
What You Need to Excel
- A bachelor’s degree or equivalent qualification.
- Proven experience in customer service or a similar role.
- Strong communication and active listening skills, particularly over the phone.
- Familiarity with CRM systems and customer service practices.
- A customer-focused mindset with the ability to adapt to various personalities.
- Excellent time management, multitasking, and organizational skills.
- Residency in Gombe State is required.
Performance Indicators
- High levels of customer satisfaction.
- Accurate logging of customer requests without omissions.
- Quick resolution of customer issues.
What We Offer
- Culture: A people-first environment where every voice is valued, and team members support one another.
- Learning Opportunities: Continuous learning and development through training, knowledge sharing, and technical discussions.
- Compensation: Competitive salary, pension, health insurance, annual bonuses, employee stock options, and additional benefits.
Hiring Process
- Initial phone screening with a recruiter.
- An interview with the hiring team.
- Final interview with an executive team member.
At Moniepoint, we celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.
