Position: E-Business Settlement Officer
Company: Optimus Bank Limited
Location: Lagos, Nigeria
Job Type: Full-Time
About Optimus Bank
Optimus Bank is a forward-thinking, digitally focused financial institution committed to delivering exceptional banking experiences to customers in Nigeria and beyond. As we expand our operations, we seek skilled professionals to join our team and drive innovation in financial services.
Role Overview
We are looking for an experienced E-Business Settlement Officer to manage and reconcile electronic transactions, ensure accuracy in settlements, and resolve issues related to digital payment channels. This role is vital in maintaining operational efficiency and ensuring a seamless customer experience across our digital platforms.
Key Responsibilities
- Oversee settlement processes for card transactions across multiple platforms (e.g., Verve, Mastercard, Visa).
- Manage ATM and POS transaction reconciliations and settlements.
- Investigate and resolve transaction disputes and failed operations on digital channels such as ATMs, USSD, POS, Web, and mobile banking.
- Handle failed airtime purchases, transfers, and bill payments on USSD and digital banking platforms.
- Process chargebacks, refunds, and customer reimbursement claims as appropriate.
- Reconcile e-business ledgers daily and investigate discrepancies promptly.
- Monitor and fund offshore settlement accounts for card transactions.
- Provide timely and professional customer support related to card and e-payment issues.
- Prepare and submit accurate monthly reports to regulatory bodies such as the CBN and NDIC.
- Stay informed about evolving e-payment regulations and settlement processes.
Qualifications and Experience
- A Bachelor’s degree in Finance, Accounting, Business Administration, Economics, or a related field.
- At least 2–4 years of hands-on experience in e-business operations, settlement, or reconciliation within the banking or fintech sector.
Key Skills
- Strong proficiency in Microsoft Excel and general MS Office applications.
- Sound understanding of accounting principles and financial reconciliation.
- Excellent analytical and numerical abilities.
- Familiarity with switching and settlement platforms like Interswitch and NIBSS.
- Effective communication and interpersonal skills.
- High level of accuracy and attention to detail.
- Strong customer service orientation and problem-solving mindset.
- Ability to work well in a collaborative, team-oriented environment.
Why Join Optimus Bank?
- Professional Growth: Work in a dynamic, technology-driven environment that fosters learning and advancement.
- Inclusive Culture: Collaborate with diverse and motivated professionals.
- Performance Recognition: Enjoy tailored rewards and a recognition-based culture.
- Well-being Focus: Access wellness programs and comprehensive health benefits.
Application Process
This opportunity remains open until filled. Candidates are encouraged to apply early.
👉 Apply Now via our official careers portal.
