OPay Nigeria – Career Opportunity: Card Operations Manager
OPay is a leading financial technology company in Nigeria, offering a comprehensive mobile-based platform that integrates payments, transportation, food and grocery delivery, and other essential daily services. With a strong presence in Lagos, Abuja, and Port Harcourt, we boast a workforce of over 1,000 employees and 31 resident partners. Our mission is to drive integrity, innovation, and practical solutions for businesses and the financial market.
As part of our continuous expansion, we are inviting qualified and dynamic professionals to apply for our latest job opening.
Position: Card Operations Manager
Job Overview
OPay is seeking an experienced and detail-oriented Card Operations Manager to oversee all aspects of card processing and distribution. The ideal candidate will be responsible for managing card-related operations, maintaining vendor relationships, supervising teams, and optimizing processes. This role requires excellent leadership, analytical thinking, and organizational skills to ensure smooth and efficient card operations in a fast-paced environment.
Key Responsibilities
1. Card File Management
- Oversee the generation and upload of card files to Interswitch.
- Monitor and update online card files in collaboration with Interswitch.
- Manage and track card file updates with card personalization service providers.
2. Team Leadership & Supervision
- Oversee a telesales team in managing customer interactions.
- Supervise the Card Logistics team in handling OPay card distribution to agents and consumers.
- Coordinate monthly payroll processing and submission for approval.
3. Vendor & Partner Relationship Management
- Manage and nurture relationships with card personalization vendors and logistics providers.
- Maintain effective communication with the Interswitch Card Operations Team.
- Collaborate with the Verve Card Business Team to streamline operations.
4. Inventory & Audits
- Conduct monthly inventory audits with card personalization companies.
- Perform routine visits to production facilities for physical verification of card stock.
5. Process Optimization
- Ensure efficiency and compliance in all card operation processes.
- Identify opportunities for process improvement to enhance operational effectiveness.
6. Reporting & Data Analysis
- Generate and present reports on key performance metrics for card operations.
Qualifications & Requirements
- Bachelor’s degree in Business Administration, Finance, or a related field.
- 3 – 5 years of experience in card operations, preferably within the fintech or banking industry.
- In-depth knowledge of card processing systems such as Interswitch and Verve.
- Proven expertise in vendor management and relationship building.
- Strong leadership, problem-solving, and analytical skills.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
- Exceptional attention to detail and accuracy.
- Excellent communication and interpersonal skills.
- Experience in logistics management is an added advantage.
Application Process
Qualified and interested candidates are encouraged to apply by clicking HERE.
Join OPay and be part of an innovative team that is revolutionizing digital financial services in Nigeria!
