Customer Success Representative (Bauchi State)
Location: Bauchi, Nigeria
About Us
Moniepoint is Africa’s leading financial platform, providing businesses and customers with innovative tools for payments, banking, credit, and management. In 2023, we processed $182 billion, solidifying our position as Nigeria’s top merchant acquirer.
What We Do
At Moniepoint, we prioritize customer satisfaction by offering cutting-edge solutions that transform industries. Our products, including credit and overdraft services, are designed to meet business needs efficiently. By leveraging advanced technology, artificial intelligence, and data-driven strategies, we ensure optimal support and decision-making for our clients.
Why Moniepoint?
We’re committed to fostering a culture of creativity, collaboration, and growth. Discover how we innovate and create an environment where everyone thrives.
The Role
As a Customer Success Representative, your primary responsibility is to nurture relationships that enhance customer loyalty and retention. You’ll act as the first point of contact for customers, advocating for them internally and working with various teams to resolve issues promptly. Additionally, you’ll analyze customer interactions to identify opportunities for improving their experience.
Employment Type: Hybrid Contract
Location: Bauchi State
Your Responsibilities
- Understand and assess customer needs to ensure satisfaction.
- Build lasting relationships with customers through open, interactive communication.
- Provide accurate and detailed information using the appropriate tools and methods.
- Meet customer service and sales targets while managing call handling quotas.
- Address customer complaints and offer timely, effective solutions, following up to ensure resolution.
- Maintain records of customer interactions, process accounts, and organize documentation.
- Adhere to communication protocols, policies, and guidelines.
- Go above and beyond to engage and assist customers.
What You’ll Need to Succeed
- A bachelor’s degree or equivalent qualification.
- Proven experience in customer support or as a Client Service Representative.
- Strong communication and active listening skills, especially in phone interactions.
- Familiarity with CRM systems and practices.
- A customer-first mindset with the ability to adapt to diverse personalities.
- Excellent organizational, multitasking, and time management skills.
- Residency in Bauchi State is required.
Key Performance Indicators
- Customer satisfaction and engagement levels.
- Timely logging of all customer requests.
- Quick resolution of customer issues.
Why Join Us?
- Culture: We value and respect each team member, fostering a supportive and inclusive workplace where everyone’s voice matters.
- Learning Opportunities: Enjoy a culture of continuous development through knowledge sharing, training, and internal discussions.
- Compensation & Benefits: Competitive salary, pension, health insurance, annual bonuses, employee stock options, and more.
Hiring Process
- Initial phone screening with a recruiter.
- Interview with the hiring team.
- Final interview with an executive team member.
At Moniepoint Inc., we celebrate diversity and are committed to providing an inclusive environment for all employees and candidates.
